How to Get the Best IT Support for Your Website
Chances are that when you first launched your website you figured out how to work the ins and outs of the backend.
Maybe you picked up some minor coding experience. Maybe you managed to piece together the computer knowledge you needed to get your site off the ground.
Now, though, your website has grown, your small business is prospering, and you don’t have the time or expertise to play IT support for your own website. It’s time to hire tech support, but how?
Should you hire in-house? Outsource?
Read on and we’ll go over the process for deciding which kind of tech support is right for you:
Types of IT support
There are two main ways to get tech support for your website or business.
You can hire someone in-house, or outsource the role to an IT firm or on-demand type company.
In-House Tech Support
An in-house it support person gives a certain level of dependability.
After all, they are right there any time you need them, easily accessible, and will become intimately familiar with the workings of your website in particular.
On the other hand, unless your website or business has more than 25 employees, and often closer to 50, hiring another only for tech support may not be financially feasible. In the same way, if you are your only employee and work from your couch, it doesn’t make much sense to hire a personal IT tech. After all, where would you put his office?
Outsourced Tech Support
Outsourcing to an IT support firm offers you a great deal of flexibility while still remaining cost-effective.
You can decide how much support you need, what kind, and often find companies that can make the most of your budget.
Some companies offer what is known as break/fix, meaning that if it breaks, they come to fix. Others offer full-service, 24-hour support that covers all manner of problems, from general internet issues to site monitoring.
It lacks the personal touch of an in-house IT professional, but because you are paying a fee to a company rather than a salary to an employee, you may find that sacrificing that more tailored approach comes with significant financial benefits.
How to Choose
So now that you have a basic idea of the two types of IT support, how do you choose between them?
The key to the decision comes down to three factors: the size of your company, your IT budget, and your website or company’s specific needs.
How big your company or website team has grown dictates whether or not bringing on an IT professional makes any sense.
It’s another salary, another workspace, and another person coming into the company culture. If you haven’t grown significantly in terms of team members or haven’t expanded into a physical space, in may not make much sense to bring on a specialized IT support employee that is dedicated to only your website.
In addition, if your website or business is not large enough, there simply may not be enough work to keep an IT professional busy. If this is the case, it may make a great deal more sense to simply outsource your IT support needs to a tech support firm or freelance support professional.
According to recruiting websites, tech support specialists earn between 40k and 60k yearly, whereas tech support firms that handle the needs of several businesses can give you the same level o support for a fraction of that cost.
If the salary of an IT professional is something you can swing, and you want the on-site support, that may be a good option, but if the price tag has you with a bit of sticker shock, outsourcing may be more comfortably within your budget while still meeting your tech support needs.
It’s easy to forget sometimes that even the best-designed websites can fail.
That’s not necessarily to say that you need the fully comprehensive, iron-clad support systems of a website like, say, Amazon. But you also need considerably more than a local teenager writing a vegan recipes blog.
Doing a realistic assessment of your needs can help you decide what kinds of support you require, and how to best meet those needs. If you employed several hundred people with locations across the country and the world, of course, an in-house professional, or even an entire IT department, would make perfect sense. But most websites and businesses simply find this level of support superfluous, both in terms of finance and practicality.
If you aren’t sure what exactly you need, consider this: At the very least, you need basic IT support for normal, daily glitches and site monitoring to let you know when (because it’s not if, it’s when) your site goes down. You may or may not need more specialized support based on your individual situation.
In most situations, an IT firm can provide all the same types of support as an in-house professional, and because most support can be provided remotely, they can do it conveniently and efficiently.
In many cases, especially in that of small businesses and websites, owners and entrepreneurs find that outsourcing their tech support needs to a firm offers the same level of expert tech support in a way that is cost-effective while still meeting the companies tech needs.
Whatever you decide, if you follow the steps and tools outlined above, you will be able to find the tech support that is perfect for your company.